Last updated: August 27, 2026
This policy explains what we collect, why, how long we keep it, and what you can do about it. It applies alongside our Terms of Use.
“ACE”, “we”, and “us” means Hangzhou Chuyu Game Technology Co., Ltd. (杭州初宇游戏科技有限公司), doing business as ACE Entertainment, of Hangzhou, China. We are the controller of the personal data described here. This policy covers all of our games, our website, and our official community channels.
If you’re under 18, read this with a parent or guardian. If you’re under 14, get their consent before sending us anything.
What We Collect
What you give us:
• Registration and sign-in: your phone number or email address, and what we need to send you a verification code.
• Real-name details: your name and government ID number. This is a mandatory requirement of Chinese law for online games, not a choice we made.
• Support and feedback: whatever you send us, including screenshots and clips.
• Delivery details: name, phone, and address, only if you enter something that ships a physical item.
What playing generates:
• Device and runtime data: device model, operating system, device identifiers, network and carrier information, crash logs. Used to recognise your device, protect your account, and diagnose faults.
• Gameplay logs: sign-ins, matches and item history, friend interactions, top-ups and purchases.
• Anti-cheat data: game process and anomalous-program records, used only to detect cheating.
• Social content: text, images, and voice you send in-game, reviewed for content safety.
Why We Collect It
Four reasons only: to run the game, to keep your account and purchases secure, to meet our legal obligations on real-name registration and minor protection, and to actually help when you contact us.
Anything non-essential, we ask separately. Surveys, voice chat, event sign-ups — you can decline, and declining affects only that feature.
What We Don’t Do
• We don’t sell your personal data. Not in any form, at any price.
• We don’t give your name, ID number, contact details, or address to third parties, except with your consent (or your guardian’s), where the law or a court or authority requires it, or where we need to defend our own legal claims.
• We don’t use real-name data for advertising.
• We don’t read your contacts, texts, or call history.
Device Permissions
We ask only where a feature needs it, and you can switch any of them off in your system settings:
• Camera: photo feedback, QR sign-in.
• Storage and photos: uploading screenshots, saving footage, downloading game resources.
• Network: online play.
• Clipboard: when you copy and paste in or out of the game.
Turning a permission off affects that feature only.
Third-Party SDKs
Our games include third-party SDKs that collect device data within their own scope:
• Payments: Alipay, WeChat Open SDK
• Account and channel sign-in: Xiaomi, Bilibili, TapTap, Weibo
• Sign-in verification: GeeTest
• Anti-cheat: Tencent ACE
• Push notifications: JPUSH
• Crash reporting: Tencent Bugly
• Ad attribution: Reyun TrackingIO, NetEase Yidun, MSA OAID SDK
• Game engine: Unity
The data each one collects, when it runs, and links to its own privacy policy are set out in the SDK list published alongside this policy. If you got the game through a distribution channel such as a phone maker’s app store, that channel’s own SDK also collects data under its own privacy policy.
How Long We Keep It
• Account and real-name data: for as long as the account exists. After you close it we delete or anonymise the data, unless the law requires us to keep it.
• Gameplay logs: 24 months.
• Top-up and transaction records: for the period tax and accounting law requires, which is usually longer than the above.
• Social content and moderation records: 24 months.
If you haven’t signed in for three years, we may delete your account and its data under our Terms of Use — and if an email address is bound to the account, we’ll write to you first and give you 30 calendar days to respond.
Your Rights
You can ask to access, copy, correct, supplement, or delete your personal data, withdraw consent you gave earlier, or close your account. Email ace@gamewithace.com with your account and what you want.
We may ask for ID matching your registration so we know it’s you. We’ll respond within 15 working days.
Real-name details can’t be changed after registration — they’re the only proof linking the account to you. That’s the one request we can’t make an exception for.
If you’re not satisfied with how we handled it, you can complain to your local cyberspace administration authority, or bring proceedings in the Binjiang District People’s Court, Hangzhou.
Younger Players
We handle minors’ data more strictly. In addition to everything above:
• Real-name data feeds the state-mandated minor-protection system, which applies spending caps and playtime limits.
• We don’t serve targeted commercial advertising to minors.
• Guardians can email us to access, correct, or delete a minor’s data, or to have the account removed.
• Where we find an account registered by a child under 14 without guardian consent, we restrict it and contact the guardian.
Where Data Lives
Our servers are in mainland China, and data from players in China is stored there.
Where we publish on international platforms — Steam, Nintendo, PlayStation, Xbox, the App Store, Google Play — data may sit on servers in the game’s region. Where personal data leaves China, we meet our legal obligations on notice, separate consent, and security assessment.
How We Protect It
We use encrypted transmission, least-privilege access, and internal audits, but no system can promise absolute security. If a breach occurs, we’ll report it to the regulator as required by law and tell you what happened and what to do about it.
Our staff will never ask for your password or security codes.
Cookies
Our website uses essential cookies to function and analytics cookies to understand how pages are used. You can clear or refuse cookies in your browser, which may affect some page features.
Contact Us
Privacy questions, requests, and complaints: ace@gamewithace.com
Company matters: business@gamewithace.com
Hangzhou Chuyu Game Technology Co., Ltd. · Hangzhou, China
Languages
The Chinese version of this policy is the original, governing text. Where this English version conflicts with it, the Chinese version governs.
Changes To This Policy
We may revise this policy and will post notice on this page. For significant changes to why we process data, what we collect, or who we share it with, we’ll tell you prominently — a pop-up or in-product notice — and ask for your consent again where that’s required.
Hangzhou Chuyu Game Technology Co., Ltd., doing business as ACE Entertainment · Hangzhou, China
Privacy: ace@gamewithace.com